Updated October 8, 2026
Repairshare, Inc. (doing business as Repairshare, "Repairshare," "we," "us," or "our") respects your privacy. This Privacy Policy explains the personal information we collect, how we use and disclose it, how long we retain it, and the choices and rights available to you.
This Policy applies to our U.S.-focused websites, customer experiences, accounts, and services that link to it, including our dealer and business-partner platform (collectively, the "Services"). It applies to website visitors, prospective and current customers, and authorized dealership and business users. It does not govern the independent privacy practices of dealerships, vehicle service contract administrators, financing companies, lenders, or other third parties. Those parties may provide their own privacy notices.
The information we collect depends on how you interact with the Services. We may collect the following categories:
We do not ordinarily request Social Security numbers, driver's license or passport numbers, government identification documents, biometric identifiers, precise GPS location, insurance records, or credit reports through the Services described here. Please do not submit unnecessary sensitive information in free-text fields or messages.
We collect information directly from you; from dealerships and their systems, including service, sales, and financing records; from automotive and referral partners that send customer and vehicle information through integrations; from VSC administrators, payment processors, and financing partners in connection with transactions; and automatically when you use our websites or applications. Dealership-provided records may predate your direct interaction with Repairshare.
We may create and use aggregated or de-identified information for reporting, analysis, and improvement. Where information is maintained as de-identified under applicable law, we will not attempt to reidentify it except as permitted by law.
We use cookies and similar technologies for site functionality, security, measurement, and analytics. Our tools may include Google Analytics 4, Google Tag Manager, Hotjar, Microsoft Clarity, and our own first-party visit and attribution records. These technologies may collect information about page views, clicks, scrolling, navigation, browser characteristics, referring sources, and interactions with our Services. Analytics and session-replay tools are configured to mask sensitive form fields; they should not be used to collect verification codes, payment-card numbers, or sensitive refinance form contents.
Analytics technologies may operate when a page loads, before a visitor interacts with our cookie notice. Our current cookie notice is informational and does not itself disable analytics cookies. You may manage or block cookies through your browser settings, although doing so may affect some website features. You can also review Google's information about data collection on partner sites at Google's partner-site privacy information or use the Google Analytics opt-out browser add-on where supported.
We use engagement and attribution information to measure campaigns and conduct appropriate email or other follow-up. We do not currently use this information to serve cross-site behavioral advertising or retargeting ads. Third-party tools may process data under their own terms and privacy practices; whether a particular disclosure constitutes a statutory "sale" depends on the facts, applicable law, and our contractual and technical arrangements.
We disclose information as reasonably needed for the purposes described in this Policy, including to:
Ordinary non-dealer referral partners are not automatically given customer-level downstream activity or conversion information. A partner serving a separate role, such as the identified refinance provider, may receive information appropriate to that role. Dealerships, administrators, financing companies, and lenders may independently control and retain information they receive under their own privacy notices and legal obligations.
We may send authentication or security messages, including two-factor verification codes, and marketing or offer-related communications where permitted. You may unsubscribe from marketing emails using the unsubscribe link in those messages. We or our email provider may retain limited suppression information to honor your preference. Unsubscribing from marketing does not prevent necessary authentication messages.
By submitting an SMS opt-in, you consent to receive text messages from Cuvrd for marketing and eligibility notifications. Your mobile opt-in information will not be shared with third parties for marketing purposes. Message frequency may vary. Msg and Data rates apply. Reply "STOP" to unsubscribe. Text HELP for support. Consent is not a condition of purchase.
Our SMS provider processes STOP opt-outs. We do not sell mobile opt-in consent information or share it with unrelated third parties for their own marketing. Information may be shared with messaging vendors as needed to deliver messages and manage preferences.
We use reasonable administrative, technical, and organizational measures designed to protect personal information, including account authentication, access controls, and security monitoring appropriate to our Services. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing and administering products, maintaining contracts, payments, acceptance records and other business records, honoring communication preferences, protecting security, resolving disputes, and complying with law. Retention periods vary by information type and circumstances. Vehicle verification photos, service records, and transaction evidence may remain with associated records. We may retain aggregated or properly de-identified information as permitted by law.
U.S. customers may request access to, correction of, or deletion of personal information we maintain about them, subject to applicable exceptions. Customers with an account may update certain contact details, including address, email, and phone number, through their account. Other requests, including deletion requests, may be submitted through our Contact Us page.
We may take reasonable steps to verify a requester's identity and authority before providing or changing information. We may deny or limit a request where an exception applies, such as where records are needed to perform a contract, maintain required transaction or financial records, protect security, comply with law, or establish or defend legal claims. Where required, we will instruct applicable service providers to delete information under our control; independent dealerships, administrators, lenders, and financing companies may need to retain their own records. You may also designate an authorized agent where applicable law permits, subject to reasonable verification.
Depending on your state of residence and whether a particular law applies to us or to the information at issue, you may have additional rights to obtain information about our collection, use, and disclosure of personal information; receive a portable copy; correct inaccuracies; request deletion; opt out of certain sales, targeted advertising, or qualifying profiling; limit certain uses of sensitive personal information; or appeal a decision about a privacy request. We will not unlawfully discriminate against you for exercising privacy rights. To exercise applicable rights or appeal a decision, use our Contact Us page and identify your request or appeal.
California notice. The categories of personal information we may collect are described under "Personal Information We Collect," including identifiers, customer-record information, commercial and transaction records, internet or network activity, professional information for business users, limited financial/application information, and inferences used to identify potentially relevant offers. Certain information, such as account credentials or financial details, may be considered sensitive personal information under California law. We use such information for providing requested Services, authentication, security, transactions, and other purposes described above, not to infer sensitive personal characteristics. The sources, business purposes, and categories of recipients are described in the corresponding sections of this Policy. These disclosures describe our practices generally, including information processed during the preceding 12 months where applicable.
Sale and sharing. We do not sell customer lists or personal information for money, and we do not intentionally share personal information for cross-context behavioral advertising. We do use third-party analytics and interaction-measurement tools, which can involve disclosure of identifiers and online activity. Under some state privacy laws, disclosures to a vendor may be considered a "sale" even without payment if the vendor is not acting solely as a qualifying service provider. Our stated practices should be read together with the actual configurations and contractual terms of those tools. If a disclosure is legally classified as a sale or sharing, applicable opt-out rights and requirements apply.
California and other applicable rights. Eligible residents may request to know/access information, correct inaccuracies, delete information, and obtain information about relevant categories of third-party disclosures. California residents may also have rights relating to sensitive personal information and authorized agents, as provided by law. We do not knowingly sell or share the personal information of consumers under 16. We do not use automated decision-making technology to make significant eligibility or credit decisions for customers. We will process verified requests and any legally required appeals within applicable time limits.
California direct-marketing disclosures. We do not disclose customer personal information to unrelated third parties for those parties' independent direct-marketing purposes. California residents may contact us with questions about disclosures covered by California's "Shine the Light" law.
Our public informational content may be viewed by general audiences, but our transactional Services are intended for adults age 18 or older. We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and take appropriate action.
Our Services may link to websites or experiences operated by dealerships, administrators, financing companies, scheduling providers, and other third parties. Their privacy practices are governed by their own notices. For example, demo bookings may be processed through Google scheduling tools, and Contact Us submissions through Formspree. We encourage you to review relevant third-party privacy policies.
We may update this Policy as our Services, practices, or legal obligations change. We will revise the "Updated" date above and provide additional notice where appropriate or required for material changes. We will seek any consent required by applicable law rather than treating continued use alone as consent to every change.
If you have questions, a privacy-related complaint, or a request to access, correct, or delete personal information, please contact Repairshare through our Contact Us page. Please describe the request sufficiently for us to identify the information and respond appropriately.